Patrick Chen

Up until 2016 I had gone through a couple of benefit plan providers.  My frustration with each previous provider was the same, it was a typical bait and switch.  We were quoted a reasonable rate initially but each renewal year resulted in a significant increase in our fees even though our actual usage was relatively low.  In addition those companies could not be bothered with providing customer service or answering any of our questions.  I only ever heard from them at renewal time when more money was required to maintain the plan.   Patrick on the other hand was very transparent and listened to all of my concerns when I made the switch to his management.  He found a good plan that met our needs and since then there has only been marginal rate increases year after year.  My colleagues directly reach out to Patrick and Candice with any questions about our coverage and how to make claims.  From what I see Patrick and Candice always get back to my colleagues very quickly with a response.  In essence they act as an intermediary between my company and the insurer.  Given that I am a small business owner and do not have a person on staff to act as the plan administrator Patrick and Candice save me a lot of time and effort.  In all honesty I do not ever think about our benefits plan because it is simple, predictable, inclusive to our needs and well managed, if anything is ever needed Patrick and Candice are just an email or phone call away.

When we switched to Granville West Group, we were in desperate need of service and support – and we got it! They have been excellent in all areas of benefit services – negotiations, obtaining competitive quotes, supporting plan transitions and miscellaneous questions on all topics from myself (plan administrator) and employees. If they don’t know the answer offhand, they’ll go find it. We are extremely pleased with our relationship with Granville West Group and look forward to many more years working together!

When we switched to Granville West Group, we were in desperate need of service and support – and we got it! They have been excellent in all areas of benefit services – negotiations, obtaining competitive quotes, supporting plan transitions and miscellaneous questions on all topics from myself (plan administrator) and employees. If they don’t know the answer offhand, they’ll go find it. We are extremely pleased with our relationship with Granville West Group and look forward to many more years working together!

Whenever we have questions or concerns about our benefits plan, Patrick and Breanna would get back to us in a timely fashion. After moving our plan to Granville West over 3 years ago, Patrick has visited us multiple times and provides us with current industry updates. We’ve built a close relationship with Patrick and Breanna and would recommend their service without any hesitation.

Patrick has been our benefits broker since 2015. Patrick and his team have been consistently helpful, professional, and accommodating to our needs as a client since day one. We can always rely on them for client centric advice and timely customer service. It’s a pleasure working with Patrick!